Call Handling that works everytime
Professional, native-English-speaking staff — UK and abroad — following your workflows, tone and procedures with total consistency. Overflow, out-of-hours or full coverage, all set up quickly and managed clearly.
Core Services
Clear, reliable support for your daily operations.
We answer calls in your business name, follow your instructions word for word, and make sure every important detail is captured accurately. Perfect for busy teams, missed calls, or covering evenings, weekends and holidays.
Unexpected staff absences or system failures? We provide a dependable backup call handling service to keep your operations running smoothly during any disruption.
Real people responding instantly to website visitors, helping convert interest into enquiries. We follow your sales and support approach, and your callers get a consistent experience across phone and chat.
Professional call routing, transfers, message-taking and customer triage. Your callers meet a calm, organised front line — even when your internal team is busy.
Specialist Support
Built for complex, industry-specific workflows.
Designed for engineering, utilities and field-service firms. We follow your escalation rules, contact the correct on-call staff and log every action with exact timestamps.
Scheduled check-ins, missed-check alerts and rapid escalation based on your safety procedures. Suitable for teams working alone in care, engineering, security and maintenance.
We adapt to your industry’s language and processes — whether healthcare, legal, education, property, engineering or technology. Each sector gets tailored scripts and instructions.
Our team uses your systems directly: CRMs, booking tools, ticketing systems or internal platforms. No extra steps for you, and full continuity for your customers.
Sectors
Tailored support for a wide range of industries.
Support built for schools, academies and charitable organisations.
Consistent, calm and reliable communication — tailored for sensitive enquiries and public-facing services.
- Safeguarding escalation handled precisely as instructed.
- Clear and empathetic communication for parents, donors and stakeholders.
- Full continuity during staff shortages, holidays or unexpected demand.
We operate as an extension of your internal team, ensuring every caller receives accurate, polite and timely support.
Dispatch, safety and technical reporting for operational teams.
Built for field engineers, on-call teams and time-critical fault reporting.
- Emergency dispatch following your escalation rules.
- Accurate logging of faults, outages and safety incidents.
- 24/7 reliability for engineering, utilities and maintenance firms.
Every call is timestamped, structured and escalated exactly as your workflow requires.
Professional, precise call handling for clinics and care providers.
Structured triage and clear communication ensure patients and families feel supported.
- Appointment handling, booking and message routing.
- Suitable for private clinics, therapy services and care organisations.
- Calls logged with timestamps and compliant procedures.
Your callers receive attentive, accurate and calm assistance — mirroring your own service quality.
Industrial & Mechanical
Ideal for manufacturing plants, mechanical service providers, engineering firms and organisations operating heavy industrial equipment.
- Fault reporting, breakdown logging and urgent engineering escalation.
- Clear communication with site managers, engineers and on-call teams.
- Workflow-based prioritisation to keep production downtime to a minimum.
- Seamless integration with maintenance, asset management or job allocation systems.
Whether it’s a critical machinery failure or routine maintenance request, we ensure every call is captured accurately, escalated quickly and handled with the professionalism your site teams rely on.
Insurance & Emergency Response
Ideal for insurers, loss adjusters, restoration teams and organisations handling urgent, high-impact incidents.
- First-notice-of-loss (FNOL) capture and incident reporting 24/7.
- Rapid triage and escalation to approved contractors or emergency specialists.
- Clear communication with policyholders during stressful or time-critical events.
- Seamless integration with claims platforms and workflow management systems.
We ensure urgent issues are recorded accurately, escalated without delay and handled with professionalism, empathy and consistency.
Discreet, professional handling for legal clients and new enquiries.
Confidentiality and clarity are at the core of how we work with legal practices.
- Sensitive client enquiries handled accurately and professionally.
- New instruction triage and structured information capture.
- Suitable for solicitors, legal firms and specialist consultants.
Every caller receives a respectful, reassuring and well-structured experience that reflects your practice.
Fast, reliable support for property management and facilities teams.
From resident enquiries to emergency maintenance calls, we keep everything moving smoothly.
- Emergency and maintenance call handling.
- Contractor escalation and access coordination.
- Resident communication handled with clarity and care.
We ensure issues are captured clearly, dispatched correctly and followed through with professionalism.
Utilities & Renewable Energy
Ideal for energy providers, renewable operators, field engineering teams and organisations responsible for critical infrastructure.
- Fault reporting, outage triage and emergency call handling 24/7.
- Clear, compliant communication with customers, tenants and field engineers.
- Workflow-driven escalation based on priority, location and service-level requirements.
- Seamless integration with asset management, CRM or job scheduling systems.
Whether dealing with planned maintenance or urgent supply interruptions, we deliver structured, reliable and fully accountable communication from the first point of contact.
Structured support for modern technology and IT service environments.
Ideal for MSPs, software providers and tech-driven operations.
- Ticket raising, triage and incident logging.
- Clear guidance and consistent user communication.
- Seamless integration with your CRM or ticketing systems.
Your users receive confident, structured and friendly support from the first point of contact.
Logistics, Transport & Fleet
Ideal for logistics providers, transport operators, courier networks and fleet-driven organisations.
- Real-time job allocation, driver updates and route issue escalation.
- Incident reporting and delay management handled with clarity and accuracy.
- Seamless integration with your TMS, CRM or fleet management platforms.
We keep your operations moving by delivering clear communication, reliable coordination and consistent customer updates — 24 hours a day, 7 days a week.
Travel Industry
Structured, customer-focused call handling for travel companies during bookings, enquiries and disruption.
- Booking enquiries, amendments and confirmations handled using your procedures.
- Clear customer communication during delays, cancellations and itinerary changes.
- Secure message handling and escalation aligned with your policies.
We act as a reliable extension of your team, ensuring customers receive calm, accurate and consistent support — even during peak demand or unexpected disruption.
How We Work
A clear and simple setup from day one.
We review your call patterns, workflows, escalation rules and tone of voice so we match your internal team exactly.
Scripts, instructions and a dedicated team — UK-trained, native English speakers, based in the UK and abroad — ready to follow your processes precisely.
We test everything with you, then start taking calls — usually within 24–48 hours. Clear communication from day one.
Why Us
Built for clarity, reliability and long-term confidence.
UK-based and abroad, all trained to the same standards, all native English speakers, all working directly for us — no outsourcing.
Our platform is built by us, from scratch. Fully owned. Secure. Reliable. Flexible.
As AI becomes trustworthy for specific tasks, we can bring it into your workflow — but only where it improves reliability, never where it risks it.
No long contracts required. No hidden fees. Just clear, predictable costs.
Start Today
Simple onboarding. No pressure. No complications.
Tell us what you need and we’ll provide a clear plan, a straightforward price, and a setup timeline.
Or call us: 01244 355 000