FAQ's

Yes. We provide full 24/7 coverage, out-of-hours support, and overflow call handling, ensuring your customers always have a point of contact when needed.

UKCC operates as a business process outsourcing (BPO) partner, not just a call centre. We provide structured call handling, incident management, escalation procedures, and operational workflows that integrate directly with your business processes.

Pricing is tailored to your specific requirements, influenced by call volume and duration, workflow and script complexity, agent training, and ongoing management/non-call-related activities.

We offer no-obligation, custom plans, including monthly rolling plans, 12-month plans, 24/7 coverage, and out-of-hours-only plans. Our 12-month plans include a three-month grace period, giving you extra reassurance—though to date, no client has needed to take us up on this offer.

By including management time and non-call activities such as monitoring scripts, updating workflows, reporting, and agent training, we ensure your service is proactively managed and consistently delivers high-quality results.

UKCC works with a diverse range of clients, from independent businesses and small practices to large organisations managing national operations, including companies dispatching emergency callouts across the UK.

We support sectors including facilities management, security, engineering, property services, legal, travel, healthcare, highways maintenance, national service organisations, and many more.

All our agents receive tailored training to your processes, ensuring we act as a seamless extension of your team and deliver consistent, professional service.

UKCC is designed to integrate seamlessly with your business. We answer calls exactly as you instruct, whether representing your reception team, overflow team, or out-of-hours support, ensuring a professional and consistent experience for your customers.

We create customised call scripts and decision trees for each client. This enables our team to gather the correct information, follow escalation paths, and handle every call consistently and accurately.

Clients can choose to receive instant email reports of individual calls, as well as weekly or monthly summary reports, providing full visibility and confidence in the service.

Urgent or emergency calls are identified immediately and escalated according to your pre-agreed plan. This may involve contacting engineers, duty managers, or emergency response teams to ensure situations are handled efficiently and effectively.

Yes. We work closely with clients to map existing processes and build tailored scripts. We can integrate with your systems to book appointments, process payments, or dispatch workers for urgent callouts, ensuring our service fits seamlessly with your operations.

Yes. UKCC provides detailed reporting and operational feedback, helping clients track call volumes, identify trends, and monitor performance. This allows businesses to improve service delivery and plan resources effectively.

Once we understand your processes, we build and test custom call scripts, workflows, and escalation paths. Implementation is typically quick and structured, and we aim to go live within five working days of receiving all required scripts and workflow details.

Simply fill out the form on our website or contact our team on 01244 355 000 to discuss your requirements.

We will work with you to design a tailored call handling solution that aligns with your business needs and operational goals.